Shipping Policy

Thank you for visiting and shopping at Office Furniture World. Following are the terms and conditions that constitute our Shipping Policy.

Metro Shipping Policy

As items are large and bulky, all deliveries must be sent to a business address and will be delivered during business hours only.

Shipment processing time

All orders made before 2:00PM are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Destination	Shipment Method	Estimated Delivery Time	Shipment Cost (Inc GST)
Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, Perth	Courier	3-7 Business Days	$66 Per Order

Delivery delays can occasionally occur.

Regional Shipping Policy

Due to the bulky nature of the product and the large area of Australia it is tricky to offer the best blanket shipping price for regional areas.

A rule of thumb is 20% of product cost, however it is best to request a quote so we can get you the best delivery price for your location and products purchased.

Often very remote locations can get the best price when products are palletised , but this will depend on the size of the load. If you have any questions please contact us via the contact form or email us sales@officefunritureworld.com.au or call 02 63 623530.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing.

Customs, Duties and Taxes

We ship only to Australia, GST is charged on products and deliveries. You will receive a tax invoice with your order showing the GST amount collected.

Damages

If you received your order damaged, please contact us immediately so we can rectify the situation.

Please save all packaging materials and damaged goods, so that items can be more easily returned and any usable items salvaged for recycling.
Returns Policy

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
2. Request your Return Authorization Number and by emailing sales@officefurnitureworld.comn.au with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can send the product you would like to return.
3. To assure your refund please use a trackable courier service, we will not be responsible for lost or missing packages.
4. Upon the receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.